Shipping & Returns

DOMESTIC - AUSTRALIA POST

Orders are packed every 2-3 days. Shipping Domestically in Australia is a standard delivery of 1-4 business days, if you are in a rural area please allow an extra 1-2 business days.

Please allow up to 24 hrs for the order to be processed prior to sending. Once your package has been sent, you will receive notification of this. There may be delays during promotional periods and holiday seasons.

We do not take responsibility for lost packages or damaged in transit.

If you have any questions, else do not hesitate to connect with us via our contact page. We love hearing from you.

 

RETURNS & EXCHANGES. 

WE DO NOT ACCEPT EXCHANGES.
However, RETURNS are available on all full-priced items. RETURNS are available in conjunction with our welcome discount.

All items must be in original condition in original packaging.
Items must be returned within 14 days of receipt. Any received after that may be declined for refund. Your full refund will be processed within 3-5 business days of receiving. 

Open Plan is not responsible for return shipping costs or any lost in transit returns. Please include tracking and insurance to ensure your item is safe.

Non-returnable items:  All SALE items or items purchased using SALE discount code as part of SALE are not eligible for Return.

If you have any questions, else do not hesitate to connect with us via our contact page. We love hearing from you.

 

TO INITIATE YOUR RETURN 

1. Please email care@openplan-studio.comwith your order number and pieces you wish the return. You do not need a response before sending. This is noted in our system for when we receive you package.
2. Please return your order in original condition.

 Your refund will proceed once received and approved.